Consumer Rights

At Wellingtons Solicitors, we have a deep understanding of consumer protection laws in the United Kingdom. If you believe your consumer rights have been violated, it is important to seek legal advice from a solicitor who specializes in consumer law. As a consumer in the UK, you have certain rights and protections when purchasing goods or services. These rights are designed to ensure that you are treated fairly and that your interests are safeguarded.

The Consumer Rights Act 2015 is the primary legislation governing consumer rights in the UK. Some key provisions of the Act include:

  • Goods must be of satisfactory quality:
  • Services must be performed with reasonable care and skill
  • Digital content must be as described
  • Right to a refund, repair, or replacement
  • Right to reject
  • Extended warranties
  • Unfair contract terms

In addition to the Consumer Rights Act, there are other regulations and legislation that protect consumers in specific areas, such as the Sale of Goods Act, the Supply of Goods and Services Act, and the Consumer Contracts Regulations.

How we can help

Our experienced solicitors possess in-depth knowledge of consumer protection laws and are dedicated to providing personalized legal advice and representation.

Legal advice

We can provide expert guidance on your consumer protection laws in the UK. We can explain your rights and responsibilities as a consumer, help you understand your legal position in various consumer transactions.

Contract review

We can review contracts and terms and conditions to ensure they are fair and compliant with consumer protection laws. We can identify any unfair terms or clauses that may disadvantage you as a consumer and advise you on potential legal remedies.

Dispute resolution

If a dispute arises between you as consumer and a business, we can assist in resolving the matter through negotiation, mediation, or alternative dispute resolution methods. We can advocate for your rights and interests, aiming for a fair and satisfactory resolution.

Consumer complaints

We can guide you through the process of making formal complaints against businesses or service providers. We can help draft complaint letters, gather evidence, and escalate the complaint to relevant regulatory bodies or ombudsman services if necessary.

Product liability claims

In cases where a defective product causes harm or damage, we can assist you in pursuing product liability claims. We will assess the viability of the claim, gather evidence, and represent your interests in negotiations or court proceedings.

Court representation

If a dispute escalates to litigation, we can provide representation in court. We or our counsel can present your case at court, cross-examine witnesses, and argue for a favourable outcome for you.

If you believe your consumer rights have been violated, contact our team today to schedule a consultation. We can guide you through the process, help you understand your rights, and assist you in pursuing a resolution, whether it be through negotiation, mediation, or legal action.

Make an Enquiry Now

Contact us today to schedule a consultation on 0208 528 3171, or complete an Online Enquiry.

What Our Clients Say

Competent and efficient and very pleasant to deal with. Ginna Dow

Why Choose Us?

  • We are experts in Dispute Resolution, Civil Litigation, Debt Recovery, Criminal Defence, Family Law and Private Client (Wills and Probate) legal services.
  • We strive to build long-term relationships with our clients and recognise that every client requires personal attention.
  • We are here to provide comprehensive legal solutions tailored to your unique needs.
  • We adopt a robust approach when solving your legal problems and are dedicated to serving you and protecting your rights and interests.
  • Our firm is based in London but thanks to modern technologies we can serve our clients nationwide.
  • You can have peace of mind knowing that your personal and business legal matters are in capable hands.

Make a Free Enquiry

Please call us on 0208 528 3171 or complete a Free Online Enquiry and we will soon be in touch with you.